Refund policy
At Classy Brands, we value customer satisfaction and take pride in the quality and authenticity of our items. Due to the nature of luxury and pre-loved goods, please carefully review our return and refund terms before making a purchase.
1. All Sales Are Final
We do not accept returns, exchanges, or cancellations after a purchase is completed.
Please review all item photos, descriptions, and measurements before placing an order.
2. Authenticity Guarantee
All our items are 100% authentic.
In the rare event an item is proven to be inauthentic by a certified expert, we will offer a full refund upon verification and return of the item.
3. Defective or Incorrect Items
If an item has major defect not shown in the description or photos, You must contact us via Whatsapp within 24 hours of delivery and send a photo of the defect immediately.
Returns will not be accepted after 24 hours.
4. Pre-Loved Condition Disclaimer
Pre-owned items may have minor signs of wear. These are not considered defects and are clearly shown in product photos.
If you are unsure about the item's condition, feel free to request more photos or ask questions before buying.
5. Return Shipping
If a return is approved due to an error on our part, we will cover the return shipping cost.
Otherwise, return shipping (if any) is the responsibility of the buyer.